September 11, 2024
Respecting the confidentiality of personal information is an issue at the heart of Lafleur Garage Doors's concerns. Therefore, we are committed to respecting this Privacy Policy (hereinafter “Policy”) in order to ensure a high level of protection of information collected from users of one or other of our services. We are also committed to implementing consistent privacy practices and to clearly communicating these practices.
This Policy applies to users (hereinafter “you”) of the services offered by Portes de garage Lafleur (hereinafter “we”) on our website, at porteslafleur.com and in branch offices.
This Policy describes the various situations in which Portes de garage Lafleur collects, uses, discloses and stores users' personal information.
Protection of personal information.
1. Consent
1.1. Personal information
By browsing our website, you acknowledge that you have read, understood and agree to be bound by all the provisions contained in this Privacy Policy, as published on our website. You also affirm that you are of legal age under current Canadian and Quebec legislation or that you are legally authorized to browse this site. If you do not agree with any of the provisions contained herein or if you are not authorized to browse our site, it is your responsibility to stop browsing our site.
By voluntarily providing personal information about you on our website, you are implicitly consenting to our collection, communication, use and storage of this data for the purposes for which you originally agreed to provide it for the time necessary to fulfill these purposes. (Art. 8.3 and 14 LP) Only necessary personal information is collected, communicated, used and stored unless the law allows for other processing.
Before using personal information for purposes other than those for which it was originally communicated, we are committed to obtaining your consent. (art. 12 LP)
1.2. Sensitive personal information
For the collection and use of Sensitive Personal Information, each user will be required to provide express consent, otherwise we will not be authorized to use that information. For the purposes of this Policy and as defined in section 12 para. 4 (2) Private Sector Privacy Act, personal information is sensitive “when, by its nature or because of the context in which it is used or disclosed, it gives rise to a high level of reasonable expectation of privacy.”
You can completely refuse to provide us with one or more of the sensitive personal information requested, in which case we may not be able to provide you with certain services that require the information in question.
1.3. Withdraw consent
At any time, to withdraw your consent to any method relating to the management of your personal information by Portes de garage Lafleur, simply fill out the Communication Preferences form. Please note that sometimes it is not possible to withdraw your consent if we are bound by legal or contractual requirements.
2. Collection of personal information
2.1. Forms
Personal information is collected through internal (in-branch) and external forms, whether an electronic form or a paper form. We use these forms to:
Business name
Name and surname of the legal person
Email address
Reference numbers
Phone number
Fax number
Physical address
In some cases, payment information (credit card or other payment method)
Estimated credit score
Business type
Occupation
The personal information we collect is collected through forms and through the interactivity established between you and our website. As described in the next section, we also use cookies and/or logs to gather information about you.
The user may choose not to provide the personal information requested. However, he may not be able to access the services requested.
2.2. Connection logs
We collect certain information through log files and cookies. It mainly consists of the following information:
Your Internet search
Your IP address
The type and language of your browser
The date and time of your connection
The pages you visited
One or more cookies to identify your browser
If you voluntarily provide personal information when you connect to our site, it will be combined with non-personal information collected in connection logs. All of this information can then be shared with the business.
2.3. Cookies
To be able to offer you some of our services, we may also collect information through cookies (also called “cookies”). Cookies are small documents containing information that is exchanged between a browser and a web server when a user visits a website. When you visit our website, we send one or more types of cookies to your computer as well as cookies from related services or third parties.
Some cookies allow us to collect non-personal information that does not identify, locate, or profile information that may be activated during your visit. Among other things, these cookies allow all users as a whole to navigate the website effectively, analyze and compile data on the features used by users as a whole, improve the performance of our website, measure user engagement with specific content, track conversions, and manage marketing and advertising campaigns.
We also use cookies that allow us to collect, identify or locate a user and/or to perform profiling. These cookies will be disabled by default. Each user must therefore activate these cookies when such action is required when entering our website. By activating these cookies, you are helping us to offer you a quality service. By refusing to activate these cookies, we cannot guarantee that you will have access to the expected customer experience.
More specifically, these cookies allow, among other things, to personalize the experience of each user, to analyze user behavior and to provide targeted advertising.
2.3.1. Information collected using cookies
Cookies make it possible to collect information about your browsing, and more specifically:
Basic Information: Cookies can store basic information such as the user's IP address, browser type, operating system, screen resolution, and approximate location.
Session ID: Session cookies are temporary and are used to maintain the state of the user's session. They can store a unique identifier that allows the server to recognize the user during their visit to the site.
User preferences: Some cookies are used to store user preferences, such as preferred language, site theme, or layout settings.
Browsing history: Cookies can record the pages visited by the user, the clicks made and the actions taken on the site. This can be used to generate analytics of user activity.
Authentication Information: Cookies can store temporary authentication information, allowing the user to remain logged into the site without having to re-enter credentials.
Advertising preferences: Cookies used for advertising purposes can store user advertising preferences, such as the types of ads preferred or the products viewed.
Social media data: Some cookies are used to track the user's social interactions on social networks, including sharing buttons and comments.
Conversion data: Cookies can track user actions, such as signing up for a newsletter or buying a product, in order to measure the effectiveness of marketing campaigns.
Tracking data: Tracking cookies can record websites visited by the user and browsing activities, which can be used to generate interest profiles and to deliver targeted advertising.
2.3.2. Type of cookies used
We use various cookies that are listed in this sub-section.
Cookies are either temporary or permanent. Temporary cookies are stored on your device only while you are browsing our website and are automatically deleted when you close your browser. Persistent cookies are not removed when you close your browser. Thanks to persistent cookies, we can save your preferences.
List of witnesses
A cookie is a small data file (text file) that a website, when visited by a user, asks your browser to store on your device in order to remember information about you, such as your language preferences or login information. We set these cookies called first-party cookies. We also use third party cookies, which are cookies from a domain different from the domain of the website you are viewing, for our advertising and marketing efforts.
2.3.3. Change your cookie preferences
Only the required cookies are enabled by default. Each user then has the option of allowing or refusing other cookies. To change your consent to the use of cookies, please click on the following Cookie Preferences link or on the Cookie Preferences tab displayed at the bottom of our website. It should be noted that when you do not allow either cookie, the quality of service you will receive may not be optimal.
You can also change your cookie preferences through the settings of your browser or electronic device.
2.4. User communications with us
When you send an email or any other communication to Portes de garage Lafleur, we may keep them in order to process your requests, answer your questions and improve our services.
2.5. Other Information Gathering
In branch
We also collect personal information in-branch. In fact, when you meet one of our representatives, you will be asked to answer certain questions in order to have the information required to allow us to offer you a service. For example, we may ask for your contact information, payment information, or other information relevant to the purchase of a garage door.
Through our loyalty program
We collect certain personal information when you participate in one of our loyalty programs. When registering for this type of program, you voluntarily provide personal information such as contact information so that we can communicate rewards offers to you.
3. Use and treatment of personal information
We only use personal information for the purposes for which a user has consented to its collection. We do not rent, sell, or share any personal information about users of our sites.
We may require personal information in the following situations, for example:
Establish a file when taking a service call.
Establish, maintain, and improve our relationship with you and provide you with offers, advertising programs, or promotional materials about us and our products and services.
Contact you to provide information about your purchase, warranty, or maintenance program.
Comply with our legal requirements.
Conduct analyses in order to improve our products and services.
4. Disclosure of personal information
We reserve the right to share your personal information with certain affiliates, vendors, agents, or other trusted companies or individuals who process it on our behalf in order to provide you with personalized products and services. We also share personal information, among other things, when we have obtained your consent, to conduct audit, research and analysis in order to maintain and improve our services, to ensure the technical maintenance of our network and to develop new services.
4.1. Communication in the context of a commercial transaction
In addition, Lafleur Garage Doors may share information that you have voluntarily provided during a commercial transaction, which includes in particular transactions to change the legal structure of the target company through a merger, acquisition or otherwise. In the context of such an event, you will be notified prior to the transfer of your personal information and you will be informed of the new privacy policy that will be applicable to them. (Art. 18.4 LP)
4.2. Communication to a third party
We may also share certain non-personal information in aggregate form with third parties, for example, the number of users who searched for a specific garage door model or who clicked on a particular ad. This information does not identify you.
We may also transmit personal information collected through one of our forms directly to a CRM or to a manufacturer's digital program manager, i.e. third parties. Third parties have their own privacy policies with respect to the personal information we provide to them. We invite you to consult their privacy policy to find out their privacy practices since as soon as you leave our website, you are subject to the policies and conditions of the third party website. Please keep in mind that some third parties may be located outside of Quebec or Canada and therefore be subject to other laws concerning the protection of your personal information.
We may also provide personal information in response to valid legal procedures such as subpoenas, search warrants, and court orders, or to establish or exercise our rights or defend ourselves against legal proceedings, or as otherwise provided by law.
We may also disclose any personal information we collect, use, or receive if required or authorized by law. (art. 18 et seq. LP)
4.3. Communication of personal information from affiliated websites
Some of our services are offered in connection with other websites. The personal information you provide to these sites may be sent to Portes de garage Lafleur in order for the service to be provided. This information is handled in accordance with this Policy. Affiliated sites may have different privacy practices, so we recommend that you review them.
5. Retention and destruction of personal information
First of all, we keep personal information for the period for which we need it in order to offer the service requested by the user, i.e. for the purpose for which the user consented to provide this information. If consent has been given for multiple purposes, we will keep the information until the purpose that requires the longest period of time is fulfilled without using it for any purpose other than the purpose for which consent was given.
We also keep this information for as long as is required to comply with our legal obligations.
5.1. Destruction or anonymization
When personal information has been used for the purposes for which the user gave consent, we will anonymize or destroy the information while respecting the retention periods provided by law (23 LP).
6. Security and confidentiality of personal information
We take all necessary security measures to prevent unauthorized access, modification, disclosure, or destruction of data. These measures include conducting internal audits on the collection, storage, and processing of information and security measures, physical or software, designed to prevent unauthorized access to the systems in which personal information is stored. (art. 10 LP) Personal information is encrypted at rest and always encrypted during backups.
To ensure the security of your personal data, we implement precautionary measures in accordance with industry standards to prevent the loss, misuse, unauthorized access, disclosure, alteration, or inappropriate destruction of this information.
When you give us your credit card information, it is encrypted. Although the transmission of data over the Internet or its electronic storage cannot be guaranteed to be 100% secure, we comply with industry security requirements and apply additional security measures recognized within the industry.
We use TLS decryption and use a secure SSH protocol when a user fills out an online form. In order to keep data securely, we use Microsoft SQL databases based exclusively in Quebec whose access is restricted. In addition, with the consent of the visitor, in order to understand the behavior of users on our sites and to identify their interests in our various garage door models offered on our site, we may sometimes associate a unique identifier with each user containing personally identifiable information (PII), which includes, but is not limited to, IP address, name, address, and telephone number. This unique identifier is also stored securely in a Microsoft SQL database located in Quebec.
Access to personal information is strictly reserved for employees, mandataries, subcontractors and agents acting on behalf of Lafleur Garage Doors who need access to it in order to operate, develop or improve our services. These persons are bound by confidentiality obligations and may be subject to sanctions up to and including dismissal and legal proceedings in the event of a breach of these obligations. (art. 20 LP) In order to control access to personal information, each person authorized to access personal information has a username and password.
However, it is important to keep in mind that no system for collecting, communicating, or maintaining data can guarantee 100% security. It is therefore also your responsibility to ensure that your information is transmitted securely, including by advising us if you doubt that the security of your information is at risk (See section 11 for contact details of the privacy officer).
7. User Rights Relating to Disclosed Personal Information
A user may, at any time, request access or correction of the file containing the personal information we hold about them if the information is inaccurate, incomplete or equivocal. We want accurate information in order to provide you with the best service. Do not hesitate to request access or correction by contacting our Privacy Officer (see section 11). This request must be in writing and must contain proof that confirms the identity of the user or his representative. (art. 30 LP)
A user may also request more information about how we use personal information.
Any user may request that the computerized personal information that we hold about them be communicated to them in an accessible and legible technological format. (art. 27 LP)
A user may also request that we delete information that we no longer believe is necessary to fulfill the purposes for which it was provided and consented to or that no longer has a legal basis for its use.
As mentioned above, any user can also change their consent to the use of personal information.
A user may also file a complaint with our Privacy Officer (see section 11) and request that we limit the use of their information while the complaint is being processed.
A user also has the right to request that they not be subject to a decision based solely on the automated processing of their personal information Personal information incidents.
If we have reason to believe that an incident involving users' personal information has occurred, we are committed to taking reasonable steps to limit the risk of harm and to being proactive in creating preventive measures.
If we believe that serious harm could result from a personal information incident, we will notify the Commission d'Accès à l'Information and any user whose personal information is affected by the incident in the manner provided for by law. (art. 3.5 LP) We are also committed to keeping a record of confidentiality incidents (art. 3.8 LP)
8. Links to other sites
When a user clicks on a link to a website that does not belong to us, it is their responsibility to check the privacy and cookie policies applicable to the site in question. This Policy applies only to our website and we are not responsible for the content of third party websites.
9. Third-party privacy policies
By interacting with YouTube videos on this website, users agree to be bound by the YouTube Terms of Use. Please also refer to the Google Privacy Policy.
10. Change to the Policy
Please note that this Policy is subject to change at any time. No change, even minor, that results in a decrease in your rights hereunder may take place without your express consent.
Regardless of the above, any changes to this Policy will be posted on this page. The date the Policy was updated will be indicated at the top of the page. (art. 8.2 LP)
11. Contact information for the person responsible for the protection of personal information
Mr. Philippe Lafleur of Portes de garage Lafleur has been appointed as the person responsible at Portes de garage Lafleur for the protection of personal information. For questions or comments, please contact the person responsible using any of the following options: (art. 3.1 LP)
Confidentiality manager: Mr. Philippe Lafleur
By email: philippe@porteslafleur.com
Physical address:
13110 Cherrier, Montreal, Quebec
H1A 3T9
Thank you for trusting Portes de Garage Lafleur.
We are Lafleur Portes de Garage Industrielles, specialists in the manufacture, distribution, installation, repair and maintenance of commercial and industrial garage doors in Quebec.
